Velenski Product Guarantee

Velenski Returns, Refunds & Warranty Policy

At Velenski, every product is crafted and delivered with care. Our quality control process is strict, and every item is inspected before shipment. As a result, issues are rare — but we understand that problems can occasionally arise.

We’ve outlined our policies below to protect both our customers and our business.


What We Accept

We only accept returns or refunds under the following strict conditions:

  • The item arrived damaged in transit (must be reported within 48 hours of delivery with full proof).
  • You received the wrong item due to an error on our end.
  • The product has a clear manufacturing defect.

To be eligible:

  • The item must be unused, unworn, and in its original packaging.
  • You must provide photographic/video proof of the issue.
  • You must contact us within 7 days of delivery.

All approved returns must be sent back within 14 days of approval.


What We Do Not Accept

We do not offer returns or refunds for:

  • Change of mind
  • Minor cosmetic flaws (e.g. slight marks or imperfections that do not affect function)
  • Misuse or accidental damage (e.g. dropping, smashing, or exposing the watch to moisture, steam, or heat)
  • Customer error (e.g. ordering the wrong item or not reading the product description)


Please Note:
Velenski watches are water-resistant only to light splashes (e.g. rain or hand-washing).
They are not protected against full submersion or prolonged exposure to water, steam, or extreme temperatures.
This includes but is not limited to:

  • Saunas
  • Steam rooms
  • Cold plunges or ice baths
  • Freezers or fridges
  • Cooking environments

Any damage resulting from exposure to the above voids warranty and return eligibility.

We provide accurate photos and details of all our products. If you ordered something, and it matches the product page, we’ve done our part.


Warranty Coverage

Every Velenski timepiece comes with a 12-month limited warranty, covering manufacturing faults only.
This does not cover accidental damage, misuse, water damage, thermal exposure, or general wear and tear.

We reserve the right to inspect and verify all warranty claims before approving any resolution.
If we determine the issue is not covered, the claim will be rejected — no exceptions.


Important Note

At Velenski, we take the protection of our brand and customers seriously.
Abuse of our returns system, chargebacks, or fraudulent claims will result in a permanent ban from future purchases.

We have a dedicated legal team in place to deal with this, and we pursue legal action without hesitation — even if it costs us more than the product.

Fraudulent behaviour may result in:

  • CCJs (County Court Judgments)
  • Bank accounts being flagged or frozen
  • Long-term damage to your credit score
  • Inability to access loans, mortgages, or finance deals
  • Being added to fraud watchlists and financial blacklists

And remember — we have your address. If necessary, we’ll make sure the issue is resolved in person.

Velenski is built on principle, respect, and integrity.
We treat our customers well — but we do not tolerate being taken advantage of under any circumstances.


📩 Need Support?

If you have a genuine issue, we’ll make it right.
Contact our support team at [info@velenski-ldn.com] with your order number and full details. We respond within 24-48 hours.