Returns

Velenski Returns, Warranty & Legal Policy


Last Updated: [Insert Date]

At Velenski, we take extreme pride in producing high-end, custom-crafted timepieces. Every watch we offer is made to order, handled with care, and built to reflect precision, durability, and individual style. Because of this tailored approach, we operate under strict, legally binding policies regarding returns, refunds, exchanges, and misuse.


Made-to-Order – No Returns, No Exchanges

Every Velenski timepiece is crafted specifically for you, based on your selection. Once an order is confirmed and enters production, no cancellations, returns, or exchanges will be accepted.

There are no exceptions for:

  • Change of mind
  • Incorrect selections
  • Preference-related issues

By placing an order, you confirm your acceptance of this policy and waive any right to refund unless otherwise outlined under “Exceptions.”


Exceptions – If We Made a Genuine Mistake

In the rare case your item arrives damaged, defective, or not as described, contact us within 14 days of receiving your watch. You must provide clear photographic and/or video evidence for any claim to be reviewed. We reserve the right to assess the issue to determine whether it qualifies as:

  • A manufacturing defect
  • A courier damage issue
  • Or a customer-caused issue (in which case, we will not be liable)

If a legitimate fault is confirmed, we will offer:

  • A replacement,
  • A repair, or
  • A refund (at our sole discretion).


12-Month Limited Warranty

All Velenski timepieces come with a 12-month limited warranty covering genuine manufacturing faults or component defects. The warranty does NOT cover:

  • Damage caused by accidents, misuse, or neglect
  • Water damage due to misuse (see water resistance policy below)
  • General wear and tear or cosmetic damage
  • Any damage resulting from extreme environments (saunas, steam rooms, ice baths, etc.)

Important Note: Warranty claims will only be processed with valid proof. Fraudulent claims will result in a permanent ban, legal action, and being blacklisted from all future purchases.


Water Resistance & Environmental Conditions

Velenski watches are resistant only to light splashes, such as washing hands or rain. They are NOT designed for submersion or exposure to:

  • Pools, baths, or showers
  • Saunas or steam rooms
  • Cold baths, freezers, fridges
  • Cooking or extreme heat

Damage caused by these conditions is considered misuse and not covered under warranty or eligible for refund/replacement.


Abuse, Chargebacks & Fraudulent Claims

We take abuse of our system very seriously. Anyone attempting chargebacks, false refund claims, or fraud will face legal consequences.

  • Your IP, address, name, and payment data are recorded for protection.
  • We work directly with banks, solicitors, and credit agencies.
  • We pursue legal action, including small claims court filings and CCJs (County Court Judgements).
  • This may result in:
    • Your bank accounts being frozen
    • Your name being blacklisted on finance databases
    • Long-term impact on your ability to get credit, loans, or mortgages

Remember: We have your address. Don’t take liberties.


Shipping & Delivery

Velenski uses reliable, tracked couriers to ensure safe delivery. Once a watch has been dispatched:

  • We are not responsible for delays caused by the courier
  • If your package is lost or damaged in transit, contact us within 7 days
  • We'll assist with courier investigations, but cannot guarantee outcomes outside our control


Order Cancellations

Due to the made-to-order process, orders cannot be cancelled once confirmed. If you contact us within 48 hours and production hasn't begun, we may allow minor changes (e.g. dial colour), but this is not guaranteed.


International Orders & Customs

International customers are responsible for all customs fees, duties, and taxes.
Refusing delivery or failing to pay duties will not qualify for refunds under any circumstances.


Customer Responsibility

Before placing an order, customers must ensure:

  • The correct item, colour, and size are selected
  • The delivery address is accurate
  • They understand our return, refund, and warranty policy

We do not accept responsibility for user errors during the order process.


Final Notes

Our legal team is on standby. We enforce these policies with zero tolerance, regardless of how “small” the issue may seem. We do this to protect our brand, our business, and our serious customers.

By placing an order with Velenski, you agree to every clause listed above.


If you're a genuine customer with a real issue, we’ll treat you fairly and with respect. But if you try to finesse the system — don’t be surprised when it backfires.

Still have questions?
📩 Contact our team: [info@velenski-ldn.com]